Refund policy

At Bookish Closet, we are committed to ensuring your satisfaction with every order. Please review our policy regarding cancellations, returns, and order-related concerns.

Order Cancellations

You can cancel your order within 6 hours of placement by emailing support@bookishcloset.com with your order number.
After 6 hours, production begins, and cancellations can no longer be accepted.

Return & Refund Eligibility

As our products are made to order, we only accept returns under the following conditions:

The item is defective or damaged upon arrival.
The item received is significantly different from the product description.
An incorrect item was sent.

We do not accept returns for the following:

Items that have been used or damaged by the customer.
Clearance or final sale items.
Custom-printed items, unless they are defective or incorrect.
Personalized items (e.g., custom name designs) are non-returnable unless they are defective or incorrect.

Return Process

Step 1: Initiate a Return

Contact support@bookishcloset.com within 07 days of delivery.
Include your order number and a brief explanation of the issue.
Attach clear photographs of the defect, damage, or incorrect item, if applicable.

Step 2: Claim Review

Your return request will be reviewed within 72 business hours.
We will notify you of the approval status and provide the next steps.

Step 3: Return Shipping

If approved, we will provide detailed return instructions.
A $9.89 return shipping fee will be deducted from your refund, unless the item is defective due to manufacturing.
Original shipping fees are non-refundable.

Step 4: Refund Processing

Refunds will be processed within 07 to 10 business days after the returned item is received and inspected.
Refunds include the product cost and applicable taxes.
Original shipping fees will not be refunded.

Missing Orders

If your order has not arrived within 20 business days, please contact support@bookishcloset.com.

You may choose between:

A free replacement
A full refund

Please note: Orders cannot be refunded or replaced if the shipping address provided at checkout was incorrect.

Refund Status and Tracking

If you believe your refund is delayed:

First, check your bank or credit card account.
Allow 03 to 05 business days for bank processing.
If you still require assistance, contact your bank or email us at support@bookishcloset.com